Technical Technical Customer Success Manager

Location: Remote within the US, or hybrid/in-person in San Francisco, New York, or Columbus

Company

hirify.global provides personalized, interactive developer hubs and tools that help technology companies improve developer experience and make products and APIs easier to use.

What you will do

• Own a portfolio of enterprise accounts across onboarding, implementation, adoption, renewal assistance, and expansion.
• Serve as the primary technical and strategic contact through implementation kickoffs, working sessions, QBRs, and escalations.
• Act as the product subject-matter expert, answering product questions and debugging issues alongside customers.
• Review OpenAPI specifications, configure CI/CD synchronization through the hirify.global CLI or API, and troubleshoot custom JavaScript, CSS, and authentication setups.
• Use AI tools to create implementation plans, analyze account health, summarize requests, prototype scripts, and automate repetitive work.
• Identify expansion opportunities, advocate for customers internally, and provide structured product and bug feedback to Sales, Product, Support, and Engineering.

Requirements

• Strong communication, organization, problem-solving, and project management skills.
• Ability to read an OpenAPI specification and work comfortably with HTML, CSS, JavaScript, Git, and a CLI.
• Understanding of SSO and authentication flows, with the ability to collaborate effectively with software engineers.
• Experience using AI as a practical work tool, including building prompts, workflows, or automations.
• Ability to manage multiple customer projects and resolve most technical questions independently.
• Must be located in the US for remote work, or able to work from the San Francisco, New York, or Columbus locations.

Nice to have

• Experience supporting enterprise customers and working with developer documentation or API products.
• Experience building a hirify.global hub from an OpenAPI file, configuring SSO, and shipping a custom page.

Culture & Benefits

• Unlimited paid time off with a three-week minimum.
• Fully covered medical, dental, and vision insurance for employees and dependents, plus a One Medical membership.
• Wellness stipends, including therapy support of up to $350 per month for up to six months and an additional stipend of up to $150 per month.
• Twelve weeks of paid parental leave and donation matching of up to $1,000 per year.
• $500 work-from-home office stipend and company offsite retreats.

Hiring process

• Resume and cover letter review followed by a 30-minute Zoom call with an Account Executive.
• 30-minute Zoom interview with a Technical Customer Success Manager.
• Virtual onsite over Zoom with the go-to-market team and other hirify.global employees, including a deeper assessment of technical skills.