Enterprise Client Success Manager (Fintech)

TL;DR

Enterprise Client Success Manager (Fintech): Driving the successful deployment and adoption of an AI underwriting SaaS platform for enterprise insurance carriers with an accent on strategic partnership, platform configuration, and data-driven impact analysis. Focus on managing the end-to-end post-sale lifecycle, leading user training for C-level executives, and bridging client needs with internal product development to ensure retention and revenue expansion.

Location: Must be based in the US (Remote)

Salary: $135,000–$170,000 USD

Company

hirify.global is an AI-powered underwriting platform helping insurers centralize risk data and make faster, more confident decisions in a massive global industry.

What you will do

• Own end-to-end deployment and configuration of the SaaS platform from kickoff to go-live.
• Build and maintain trusted relationships with technical, operational, and executive client stakeholders.
• Prepare and deliver high-impact presentations to C-level insurance executives.
• Analyze large datasets to quantify platform impact on client KPIs.
• Coordinate with the product team to track issue remediation and identify new enhancement opportunities.
• Plan and lead comprehensive user training sessions for client teams.

Requirements

• 5+ years of experience in enterprise SaaS, growth, consulting, sales engineering, or technical sales.
• Strong analytical foundation and experience managing complex, data-driven client relationships.
• Proven ability to manage end-to-end post-sale lifecycles in a B2B environment.
• Excellent verbal and written communication skills with experience presenting to executive leadership.
• Ability to travel to client sites as required for the role.

Nice to have

• Experience in the InsurTech or FinTech sectors.
• Previous experience at a venture-backed startup during periods of hypergrowth.

Culture & Benefits

• 100% covered medical, dental, and vision insurance for individuals and families.
• 401(k) plan with employer match.
• 20 days of paid time off per year.
• Global team offsites in diverse international locations.
• Stipends for healthy living, gym memberships, and mobile phone bills.
• Continuing education credits to support professional development.