IT Operations & Services Specialist

TL;DR

IT Operations & Services Specialist: Providing frontline technical support and infrastructure maintenance with an accent on incident resolution, endpoint management, and Microsoft 365 administration. Focus on troubleshooting complex hardware/software issues, managing identity services, and maintaining operational standards in a production environment.

Location: On-site in West Columbia

Company

hirify.global is a global industry partner for automated storage and retrieval solutions.

What you will do

• Serve as the primary point of contact for IT incidents and service requests.
• Troubleshoot hardware, software, network, and access-related issues for end users.
• Manage Microsoft 365 services, including Teams, OneDrive, SharePoint, and Entra ID.
• Administer Windows and Android endpoints via Microsoft Intune.
• Handle user onboarding, MFA assistance, and account management.
• Maintain IT asset records and update documentation in the knowledge base.

Requirements

• Bachelor’s degree in IT or equivalent experience.
• Minimum 5 years of experience in IT help desk or ticket handling.
• Business-level English proficiency.
• Proficiency in basic networking, including IP, VLANs, Wi-Fi, DNS, DHCP, and VPN.
• Hands-on experience with Active Directory and ITSM platforms like ServiceNow or Zendesk.
• Must be able to work on-site in West Columbia and travel occasionally.

Culture & Benefits

• Focus on continuous learning of emerging cloud technologies and IT best practices.
• Participation in extended service desk coverage models.
• Collaborative environment supporting global operations.