IT Support Specialist

TL;DR

IT Support Specialist (System Engineering): Providing hands-on, in-person technical support for the Atlanta office with an accent on endpoint management, A/V equipment maintenance, and identity access workflows. Focus on resolving complex day-to-day support requests, improving IT operations, and collaborating with distributed security and IT teams to ensure a secure, scalable working environment.

Location: Must be based in or able to commute to Atlanta, GA for consistent on-site office support.

Salary: $105,000 - $120,000

Company

hirify.global is an open-source programming model designed to simplify code and improve application reliability for developers worldwide.

What you will do

• Triage and resolve incoming IT support tickets with a focus on high-quality employee experience.
• Manage on-site office IT infrastructure, including A/V systems in conference rooms and basic network equipment.
• Execute employee lifecycle tasks such as onboarding, offboarding, and access provisioning.
• Handle hardware procurement, imaging, deployment, and repair cycles.
• Maintain technical documentation and create standard operating procedures.
• Partner with Security, HR, and Engineering teams on cross-functional projects and incident responses.

Requirements

• 3+ years of experience in IT support or IT operations.
• Strong working knowledge of macOS and Windows in a corporate environment.
• Experience supporting modern SaaS tools like Google Workspace, Okta, Slack, and Atlassian.
• Proven ability to troubleshoot hardware, network, and identity layers systematically.
• Effective communication skills for both technical and non-technical staff.
• Ability to work independently and manage on-site office responsibilities.

Nice to have

• Experience with device management tooling (MDM) or endpoint security.
• Background in managing identity and access workflows (Okta or Entra ID).
• Direct experience supporting Zoom Rooms or similar A/V setups.
• Scripting or automation skills for streamlining repetitive IT tasks.
• History of supporting executive stakeholders.

Culture & Benefits

• Comprehensive U.S. health coverage (Medical, Dental, Vision) with 100% premium coverage.
• Unlimited PTO plus 12 holidays and 2 floating holidays.
• Retirement benefits via Empower 401K plan.
• Generous annual stipends for WFH meals, professional development, and lifestyle spending.
• In-home office setup allowance and internet reimbursement.
• Collaborative global culture with occasional travel for team offsites and company events.