Solutions Engineer

TL;DR

Solutions Engineer (SaaS): Acting as a technical bridge between customers, sales, and product teams to maximize user value through platform expertise and custom implementations with an accent on technical consulting and product feedback loops. Focus on managing content migrations, onboarding enterprise clients to complex features, and building custom integrations to drive adoption.

Location: Must be based in Europe (+/- 3 hours)

Company

hirify.global is a profitable, high-growth platform for authoring, publishing, and maintaining world-class documentation used by millions of people and top-tier global teams.

What you will do

• Act as the primary technical expert for sales prospects, providing deep product understanding and tailored technical demonstrations.
• Engage directly with customers to identify and understand their core product requirements and specific use cases.
• Manage large-scale content migrations and guide customers through the onboarding of technical features like Git sync and OpenAPI.
• Build custom integrations to unblock customer adoption and ensure technical success.
• Distill customer feedback into actionable insights for the product team to inform development priorities.
• Scale technical efforts by creating documentation, guides, and best-practice resources for a wider user base.

Requirements

• Location: Must be based in Europe (+/- 3 hours of Central European Time)
• 3-5 years of experience in client-facing technical roles, such as technical consulting or implementation support.
• Strong proficiency in API design principles (REST, Swagger, OAuth2) and OpenAPI specifications.
• Solid understanding of GitHub workflows and CI/CD pipeline integration.
• Proficiency in programming, specifically JavaScript or similar languages, for custom implementations.
• Language: Native English proficiency is required.

Nice to have

• Experience working in a fast-paced, product-focused startup environment.
• Strong analytical skills and the ability to drive decisions based on customer data.
• Ability to translate complex technical concepts to non-technical stakeholders.

Culture & Benefits

• Opportunity to join a profitable company during a pivotal growth phase.
• Distributed team culture across 15 countries with a commitment to documentation-first workflows.
• High degree of autonomy in shaping the technical craft and client-facing processes.
• Focus on empathy-driven customer advocacy within a collaborative product environment.