Specialist, Helpdesk

TL;DR

Specialist, Helpdesk: Providing technical support to internal teams, troubleshooting hardware, software, and network issues to minimize downtime. Focus on resolving technical issues quickly, providing excellent customer service, and maintaining the company’s IT infrastructure.

Location: Based in Denver, CO with a hybrid schedule, but remote arrangements are considered on a case-by-case basis for candidates outside the local area.

Salary: $57,500-$71,500. The specific salary will be determined based on skills, experience, and geographic location.

Company

hirify.global helps home service professionals (Pros) streamline every aspect of their business with tools for scheduling, dispatching, and payments.

What you will do

• Provide first-level technical support to end users for hardware, software, and network-related issues.
• Prioritize helpdesk tickets, ensuring timely resolution of technical problems.
• Set up, configure, and maintain desktop computers, laptops, and peripheral devices.
• Assist in the deployment of software updates, patches, and new systems.
• Document technical issues, solutions, and best practices to build a knowledge base.
• Assist in onboarding new employees, setting up accounts, and ensuring they have access to necessary IT resources.

Requirements

• 1+ years of experience in IT support, helpdesk, or a similar role.
• Strong knowledge of troubleshooting hardware, software, and network issues.
• Experience with helpdesk ticketing systems and support tools (i.e., Jira, ServiceNow, Zendesk).
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience required.
• Familiarity with Windows, macOS, and mobile operating systems.

Nice to have

• Excellent problem-solving skills with the ability to resolve technical issues quickly and efficiently.
• Strong customer service orientation, with the ability to communicate technical information clearly to non-technical users.
• Attention to detail and organizational skills, with a focus on managing multiple tasks and priorities.

Culture & Benefits

• Generous benefits program that supports you with medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas, no matter where they come from.