Director, Account Management (SaaS)

TL;DR

Director, Account Management (SaaS): Leading and scaling the Account Management team, focusing on customer retention, expansion, and overall account health across a portfolio of high-value customers with an accent on building a high-performing team and refining the post-sales strategy. Focus on partnering cross-functionally to deliver a best-in-class customer experience in a fast-paced, high-growth environment.

Location: Hybrid (Chicago, IL). Must come together in the office each Tuesday, Wednesday, and Thursday.

Salary: $250K – $310K On Target Earnings (70/30)

Company

hirify.global is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection.

What you will do

• Help develop the future structure of the Existing Business team as Account Teams are introduced.
• Lead a high-performing Account Management team by developing and coaching Account Managers.
• Drive customer expansion by coaching AMs to map their account books and identify opportunities.
• Establish AM fundamentals by defining team KPIs, roles and responsibilities, success metrics, and operating rhythms.
• Collaborate cross-functionally with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.
• Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team.

Requirements

• 4-6 years experience leading Account Management teams in SaaS.
• Proven experience developing and leading AM functions.
• Experience leading a team focused on AM motions, including Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations.
• Strong coaching and people leadership skills.
• Strategic and execution-oriented.
• Data-driven mindset.
• Excellent collaboration skills.

Culture & Benefits

• Competitive salary and equity.
• Private health insurance.
• Paid parental leave and flexible time off policy.
• Focus Fridays.
• Flexibility to work from home Mondays and Fridays.
• Mental health support and family planning support.
• $100 per month Lifestyle Stipend.
• Wellness Days and Winter Break.