Director, Account Management (SaaS)

TL;DR

Director, Account Management (SaaS): Leading and scaling the Account Management team, focusing on customer retention, expansion, and overall account health across a portfolio of high-value customers with an accent on building a high-performing team and refining the post-sales strategy. Focus on partnering cross-functionally to deliver a best-in-class customer experience and driving commercial success.

Location: Must be in office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

Salary: $275K – $345K

Company

hirify.global is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection.

What you will do

• Help develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers.
• Lead a high-performing AM team by developing and coaching a team of Account Managers who are passionate about customer outcomes and business growth.
• Drive customer expansion by coaching AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion.
• Establish AM fundamentals by partnering with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms.
• Collaborate cross-functionally with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.
• Own customer outcomes by taking accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team.

Requirements

• 4-6 years experience leading Account Management teams in SaaS.
• Proven experience developing and leading AM functions.
• Experience leading a team focused on AM motions.
• Strong coaching and people leadership skills.
• Strategic and execution-oriented.
• Data-driven mindset.
• Excellent collaboration skills.

Culture & Benefits

• Competitive salary and equity.
• Private health insurance, including plan options at no cost to employees.
• Paid parental leave and flexible time off policy.
• Flexibility to work from home Mondays and Fridays.
• Mental health support and family planning support.
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities.