Strategic Customer Account Manager (SaaS)

TL;DR

Strategic Customer Account Manager (SaaS): Managing relationships with enterprise-scale customers to drive product adoption, retention, and expansion with an accent on strategic planning and executive engagement. Focus on building long-term partnerships, orchestrating cross-functional delivery, and ensuring measurable business outcomes for clients.

Location: Hybrid role based in Santa Clara

Salary: $200,000–$250,000 (OTE)

Company

hirify.global is a platform trusted by over 2,500 innovative companies to identify and upskill technical talent based on skills.

What you will do

• Own and manage a book of enterprise business, driving retention and expansion.
• Develop account strategies that align customer objectives with product value realization.
• Build trusted relationships with executive sponsors and technical leaders.
• Act as the lead for account health, coordinating internal teams to resolve blockers.
• Execute proactive engagement cadences, including QBRs and executive reviews.
• Structure commercial terms that support long-term growth and business impact.

Requirements

• 5+ years of experience in SaaS enterprise account management.
• Proven ability to manage high-accountability enterprise accounts.
• Strong communication skills with experience presenting to executive audiences.
• Expertise in managing complex customer relationships and driving multi-product adoption.
• Must be able to work on-site in Santa Clara in a hybrid capacity.

Nice to have

• Experience within the HR tech or developer ecosystem.
• Background in navigating cross-functional complexity within large organizations.

Culture & Benefits

• Focus on high standards, urgency, and delivering measurable impact.
• Culture that values long-term partnership over short-term gains.
• Emphasis on empathy, curiosity, and building meaningful customer relationships.
• Equal opportunity employer committed to a diverse workforce.