Customer Success Manager (Medtech)

TL;DR

Customer Success Manager (Medtech): Driving customer engagement and adoption of dental 3D scanning and CAD/CAM solutions with an accent on consultative relationship management. Focus on fostering long-term brand loyalty, managing reseller collaborations, and providing proactive support to ensure clients achieve maximum value from products.

Location: Must be based in or able to work from Copenhagen, Denmark

Company

hirify.global is a global developer of award-winning 3D scanning and CAD/CAM solutions dedicated to revolutionizing the dental and hearing industries.

What you will do

• Serve as the primary point of contact for customers to drive solution adoption and satisfaction.
• Proactively communicate with clients to cultivate long-term business relationships and brand loyalty.
• Collaborate with resellers and internal commercial teams to ensure a smooth customer journey and seamless handovers.
• Conduct personalized training and educational sessions to increase product usage.
• Gather and share customer feedback and insights with internal teams for product improvement.
• Identify and refer sales lead opportunities to relevant reseller partners.

Requirements

• Several years of B2B sales and Customer Success experience.
• Strong language skills in Norwegian required.
• Proficiency in sales processes, methodologies, and CRM systems.
• Understanding of both direct and indirect distribution models.
• Ability to work effectively in an onsite capacity in Copenhagen.
• Results-oriented mindset with strong problem-solving and stakeholder management skills.

Nice to have

• Experience in the dental industry or dental technology.

Culture & Benefits

• Opportunity to work for a global company with 2,000+ employees.
• Collaborative work environment focused on human diversity and inclusion.
• Involvement in innovations and the latest industry developments.
• Participation in tradeshows, events, and meetings.