Retail Operations Manager (Fintech)

TL;DR

Retail Operations Manager (Fintech): Leading a high-performing team at a local tax preparation center, empowering them to deliver exceptional customer experiences and ensuring operational excellence. Focus on guiding tax experts, handling escalated customer concerns, and implementing strategies for revenue growth and service improvements.

Location: Onsite presence at a TurboTax retail location in the Phoenix/Scottsdale/Chandler metro market in the United States.

Salary: $41.50 - $56.00 / hour (AZ)

Company

hirify.global is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

• Provide ongoing coaching and mentorship to develop team skills and confidence.
• Ensure exceptional customer service and smooth customer journeys.
• Oversee all store operations, including scheduling, facility compliance, and technology troubleshooting.
• Own and manage the store’s P&L and key performance indicators.
• Develop strong relationships within the local community to promote the TurboTax brand.
• Support customer filings and guide Local Tax Experts through complex tax questions.

Requirements

• 3+ years in retail management, service industry leadership, or customer-facing leadership roles.
• Prior experience as a people manager.
• Proven success managing KPIs and achieving operational benchmarks.
• Experience handling escalated customer complaints and delivering successful resolutions.

Nice to have

• Extensive prior experience preparing individual returns.
• Active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.

Culture & Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.
• Regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees.