Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing customer relationships and driving engagement with the hirify.global platform for Apple device management and security with an accent on strategic thinking and relationship management. Focus on achieving measurable customer outcomes and supporting long-term retention and growth.

Location: Must be based in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas.

Salary: $39,440 - $115,600 USD

Company

hirify.global extends the legendary Apple experience people enjoy in their personal lives to the workplace by providing solutions for Apple device management.

What you will do

• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
• Build and maintain executive-level and operational relationships with key stakeholders.
• Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
• Drive adoption and maturity of hirify.global solutions to achieve measurable customer outcomes.
• Own and facilitate the full renewal process for CS-Owned accounts.
• Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.

Requirements

• 3-5+ years in Customer Success or Account Management within a SaaS environment.
• Proven experience managing enterprise or mid-market accounts with complex needs.
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics.
• Excellent communication, negotiation, and executive presence skills.
• Must be based in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas.

Nice to have

• Experience in IT, cybersecurity, or endpoint management solutions.
• Technical acumen in MDM, Apple Business Manager, or security frameworks.
• Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives.
• Certifications in hirify.global Products (hirify.global 100, hirify.global 170, hirify.global 200).
• 2 Year /Associates Degree or higher.

Culture & Benefits

• Open, flexible culture based on respect and trust.
• Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #Onehirify.global.
• Opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• Committed to creating an inclusive & supportive work environment for all candidates and employees.