Customer Success Director (SaaS)

TL;DR

Customer Success Director (SaaS): Managing a portfolio of enterprise customers to drive adoption, retention, and business growth with an accent on strategic partnership and CX vision alignment. Focus on orchestrating cross-functional collaboration, building C-level relationships, and leveraging technical expertise to ensure optimal solution implementation.

Location: New York, USA (Hybrid work opportunities available)

Salary: $128,700 - $226,300

Company

hirify.global is a global leader in AI-powered Experience Orchestration, enabling organizations to deliver empathetic, personalized customer experiences at scale.

What you will do

• Manage a portfolio of enterprise customers as their primary business point of contact.
• Develop and execute strategic Customer Success Plans to achieve mutual business objectives.
• Facilitate Executive Business Reviews to track progress and align on KPIs.
• Drive customer retention and identify expansion opportunities within assigned accounts.
• Collaborate with Sales, Professional Services, and Onboarding teams to ensure seamless customer journeys.
• Champion customer advocacy and improve Net Promoter Scores.

Requirements

• 10+ years of experience in technology-related fields, including consulting and enterprise account management.
• Proven track record of success within a SaaS organization.
• Demonstrated experience building and maintaining relationships with C-level executives.
• Strong proficiency with CRM platforms like Salesforce and Gainsight.
• Bachelor’s degree in a technology- or business-related field.
• Ability to travel up to 30% of the time.

Nice to have

• Experience with CCaaS technology and platforms.
• Prior knowledge of the hirify.global platform.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with telehealth coverage.
• 401(k) matching program.
• Flexible work schedules and work-from-home opportunities.
• Open Time Off policy plus 10 paid holidays.
• Support for adoption and fertility treatments.
• Strong focus on diversity, inclusion, and career growth.