Customer Onboarding Manager (SaaS)

TL;DR

Customer Onboarding Manager (SaaS): Leading implementation projects for hirify.global's accounts payable automation and global payments solution with an accent on understanding customer needs and ensuring a seamless experience. Focus on guiding customers through technical integration, overseeing project timelines, and contributing to the internal knowledge base.

Location: Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday.

Salary: $85,000 - $106,000 CAD annually. Target bonus is 10% of base salary.

Company

hirify.global is a rapidly growing fintech company modernizing payables operations with a cloud-based accounts payable automation solution and global payments solution.

What you will do

• Lead the implementation of hirify.global's cloud-based accounts payable automation solution.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer.
• Guide customers through the technical integration process, providing expert problem-solving assistance.
• Oversee project timelines, tasks, and development efforts, keeping customers on track.
• Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.
• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

Culture & Benefits

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday.
• Competitive salary and equity.
• Matching RRSP.
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD.
• 15 days of PTO.
• Subsidized lunch on office days.