Customer Enablement Specialist (SaaS)

TL;DR

Customer Enablement Specialist (SaaS/AI): Driving product adoption and operational efficiency for clients through the design and delivery of comprehensive onboarding and training programs. Focus on simplifying complex platform capabilities and building scalable educational resources to reduce support dependency and maximize user value.

Location: Office-based in Leeds, UK

Salary: £40,000 – £60,000 per annum

Company

A well-funded, rapidly growing SaaS and AI technology business delivering innovative platforms for customer communication and workflow automation.

What you will do

• Design and execute structured customer onboarding programs aligned with implementation timelines.
• Deliver high-quality live and recorded training sessions for end users.
• Develop and maintain a scalable training academy featuring video guides and certification courses.
• Train internal teams on platform best practices and feature capabilities.
• Drive product adoption and usage depth to improve customer confidence.
• Optimize onboarding processes to minimize support dependency.

Requirements

• Proven experience in training or enabling users on SaaS platforms.
• Ability to simplify and communicate technical concepts such as APIs and complex integrations.
• Experience managing LMS or training academy platforms.
• Familiarity with documentation and video tools like Loom, Notion, or TalentLMS.
• Ability to work cross-functionally and influence diverse stakeholders.
• Strong background in client onboarding and education.

Culture & Benefits

• 30 days of annual leave, rising to 35 days plus work anniversary day off.
• Comprehensive wellbeing support and regular team social events.
• Access to Bright Exchange discounts.
• Clear pathways for long-term career growth within the technology sector.
• Commitment to professional development and continuous learning.