Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing post-sales activities for hirify.global's customers, focusing on relationship-building, product knowledge, planning, and execution. Focus on driving adoption and retention, ensuring ongoing satisfaction, and assisting customers through their entire hirify.global journey.

Location: Must be based in London, UK.

Company

hirify.global is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Lead all post-sales activities for hirify.global’s customers through strong relationship-building, product knowledge, planning, and execution.
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Requirements

• Minimum 3-4 years of experience working at a SaaS company.
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
• Experience and comfort interacting with and influencing C-level executives.
• Strong presentation, meeting facilitation, and written communication skills.
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.

Culture & Benefits

• hirify.global offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential.
• Offices are designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.