Senior Customer Success Manager (SaaS)

Формат работы

remote (только United_kingdom)

Тип работы

fulltime

Грейд

senior

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Senior Customer Success Manager (SaaS): Managing high-value accounts and outsourced revenue managers for a short-term rental revenue management system with an accent on customer adoption, retention, and data-driven pricing analysis. Focus on delivering white-glove customer experience, securing renewals, and leveraging data to maximize client revenue.

Location: Remote (Must be based in the UK)

Company

hirify.global is a profitable SaaS company providing a best-in-class Revenue Management System for short-term rental property managers worldwide.

What you will do

Drive customer adoption, retention, and satisfaction for an assigned book of accounts.
Provide data-driven analyses on booking trends and pricing performance for clients.
Train clients on revenue management basics and how to effectively utilize the tool to increase revenue.
Secure annual subscription renewals and identify expansion opportunities.
Collaborate with Revenue Management, Sales, and Product teams to improve the platform.
Mentor junior team members and act as the voice of the customer for the product organization.

Requirements

3+ years of experience working in customer success.
Fluency in English and French is required.
Experience managing renewal conversations.
Proficiency with data sets in Excel and data analysis tools.
Must be based in the UK.
Exceptional verbal and written communication skills.

Nice to have

Experience in SaaS, tech, or the short-term rental industry.
Fluency in any additional European language.

Culture & Benefits

Stock options and unlimited PTO.
Private health insurance.
A culture based on curiosity, craft, and care.
Commitment to Diversity, Equity, and Inclusion.

Hiring process

Initial video conversation with the Recruiting team.
Interview with the Senior Manager of Customer Success, EMEA.
Role-relevant assignment and presentation to key stakeholders.
Interview with the Director of Customer Experience.
Final interview with the CEO.

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