Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Owning the full customer lifecycle from deployment to long-term success, consolidating project management, implementation, customer success, and technical support into one role with an accent on AI tooling and operational excellence. Focus on streamlining administrative tasks, improving onboarding playbooks, and leveraging AI for automation.

Location: Periodic travel to Customer sites and company offices will be required.

Salary: $165,000 - $230,000

Company

hirify.global helps finance and operations leaders solve complex problems by automating data validation across millions of transactions, improving billing accuracy, reducing costs, and accelerating cash flow.

What you will do

• Own the end-to-end onboarding journey for enterprise Customers, ensuring AI deployments are delivered on time and within scope.
• Act as the technical liaison between engineering teams and the Customer’s IT organization.
• Serve as the trusted advisor for accounts post-deployment, monitoring adoption metrics and building joint success plans.
• Directly manage the support queue for accounts in your portfolio, ensuring prompt resolution of technical and functional issues.
• Continuously identify opportunities to streamline and automate administrative tasks using AI tools.

Requirements

• 7–12 years of combined experience in project management, technical implementation/deployment, customer success, or technical support in an enterprise SaaS environment.
• Demonstrated track record managing complex enterprise onboarding engagements.
• Hands-on experience deploying or supporting enterprise software.
• A functional understanding of how LLM-based software operates.
• Advanced proficiency in project management and collaboration tools.
• Willing to travel to Customer sites as required for go-lives, training, or critical escalations (up to 25%).

Nice to have

• Experience in staffing, insurance, government, financial services.
• Familiarity with containerized deployment models (Kubernetes, Docker).
• PMP, CSM, or equivalent certification.
• Experience with Salesforce, Zendesk, Totango, or similar CRM/CS platforms.
• Some past experience operating in a high stakes customer support organization.

Culture & Benefits

• Contribute to a culture of operational excellence by measuring your own processes and iterating toward faster, more reliable Customer outcomes.
• Champion the use of AI to augment your own work: automated meeting summaries, intelligent ticket routing, predictive adoption analytics, self-service training content, and more.