Technical Support Specialist (Gamedev)

TL;DR

Technical Support Specialist (Gamedev): Leading the onboarding and technical enablement for the Game in a Box (GiaB) platform with an accent on guiding partner studios and internal teams through production workflows. Focus on troubleshooting technical issues, developing comprehensive training documentation, and bridging user feedback to product development teams.

Salary: UoP 11,900–14,700 PLN gross; B2B 17,000–21,000 PLN net+VAT

Company

hirify.global is a leading provider of online gaming solutions focused on innovation and high-quality game development.

What you will do

• Manage the onboarding process for internal and external partner studios using the GiaB platform.
• Act as the primary point of contact for platform-related support queries and technical troubleshooting.
• Create and maintain technical documentation, video tutorials, and structured learning resources.
• Organize and conduct training sessions and workshops for platform users.
• Collaborate with product managers and developers to communicate user feedback and feature requirements.
• Monitor platform performance and identify opportunities to improve usability and standardize workflows.

Requirements

• Proven experience in technical or product support within the tech or gaming industries.
• Strong communication skills with the ability to simplify technical concepts for non-technical audiences.
• Experience in creating user documentation, guides, or conducting training.
• Problem-solving mindset with a proactive approach to issue resolution.
• Capability to work cross-functionally across technical and creative teams.
• Basic technical knowledge related to APIs, platform configurations, and tooling ecosystems.

Nice to have

• Experience supporting live products or production environments.
• Direct familiarity with game development pipelines and workflows.
• Background in supporting external partners or distributed global teams.

Culture & Benefits

• Inclusive work environment that values diversity and equal opportunity.
• Supportive team culture that encourages leadership and creativity.
• Opportunities to drive innovation and influence product development.
• Commitment to professional development and knowledge sharing initiatives.

Hiring process

• Screening call
• Interview
• Offer