Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Providing technical assistance for global payment platforms and BaaS solutions with an accent on API troubleshooting and integration support. Focus on analyzing complex client issues, reproducing bugs, and building knowledge base documentation to enhance product efficiency.

Location: Fully Remote (Company HQ in Warsaw).

Company

Global fintech platform providing business accounts, card issuance, and international fiat and cryptocurrency payment solutions.

What you will do

• Support users across BaaS ecosystems, API implementations, and White Label solutions.
• Address inquiries regarding card operations, platform limits, and payment features.
• Create clear internal documentation and guides to improve the knowledge base.
• Analyze and reproduce technical bugs while escalating critical issues to development teams.
• Manage incoming requests via ticketing systems to improve support workflows.
• Collaborate with engineering and product teams to resolve complex technical cases.

Requirements

• Experience in fintech, crypto products, or B2B platforms.
• Basic programming knowledge or QA experience with API tools like Postman and curl.
• Understanding of fundamental banking and payment systems.
• Proficiency in ticketing systems such as Zendesk or Intercom.
• Active use of AI tools for prompt engineering and automation.
• English proficiency at B2 level or higher.

Culture & Benefits

• Competitive salary and benefits package.
• Fully remote work within a fast-growing international fintech environment.
• Opportunity for career advancement into a Technical Support Lead role.
• Open team culture with transparent processes and support for new initiatives.