Technical Account Managers (GenAI)

Location: Warsaw, Poland; hybrid

Company

hirify.global develops AI Agents that automate customer interactions for mid-market and enterprise consumer brands.

What you will do

• Build and customize AI Agents to improve customer experiences.
• Analyze customer processes and translate business needs into technical solutions.
• Configure the platform, design integrations with e-commerce platforms, CRMs, REST and GraphQL APIs, and deliver custom implementations.
• Guide customers through onboarding, optimization, renewal, and advocacy while maximizing adoption and business value.
• Partner with Account Directors to manage customer success portfolios and work with internal teams to influence product roadmaps.

Requirements

• 5+ years of experience working with B2B customers, including 3+ years in technical account management or solutions consulting for mid-market or enterprise SaaS clients.
• Hands-on experience with prompt engineering, JavaScript or Python scripting, and APIs including REST and GraphQL.
• Ability to facilitate process-mapping workshops, translate requirements into technical solutions, and lead implementations through delivery.
• Strong stakeholder management, communication, project management, analytical, and problem-solving skills.
• Strong English and Polish communication skills are required.

Nice to have

• Experience with AI Agent chatbots, CRM, or customer service technologies.
• Experience delivering enterprise projects with C-level stakeholder involvement.
• Previous responsibility for both customer success and implementation.

Culture & Benefits

• AI-native working environment focused on creativity, documentation, and scale.
• Opportunity to contribute ideas and continuously develop approaches using emerging AI tools.
• Customer-first, fast-paced environment with strong ownership and continuous learning.