Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Managing the adoption of a GenAI customer service platform for enterprise and mid-market brands with an accent on technical integration, API configuration, and process mapping. Focus on acting as a builder-coach who transforms customer business requirements into effective, high-impact AI Agent implementations.

Location: Hybrid, based in Warsaw, Poland

Company

hirify.global is a product company revolutionizing customer interactions with AI Agents for leading consumer brands.

What you will do

• Build and customize AI Agents to deliver personalized customer experiences.
• Identify process improvements and translate business requirements into technical solutions using APIs, JS, or Python.
• Handle advanced platform configurations, integrations with CRM and e-commerce systems, and custom implementations.
• Act as a trusted advisor to build strong relationships with stakeholders and maximize platform ROI.
• Plan and manage the post-sale customer journey, from onboarding and optimization to renewal and advocacy.
• Collaborate with internal teams to influence product roadmaps based on customer feedback.

Requirements

• 5+ years of B2B experience, including 3+ years in technical account management or solutions consulting.
• Fluency in English and Polish is required.
• Hands-on technical proficiency with prompt engineering, scripting in JavaScript or Python, and working with REST/GraphQL APIs.
• Strong project management, problem-solving, and consultative communication skills.
• Ability to facilitate process mapping workshops and present ROI effectively to stakeholders.
• Self-starter mindset comfortable working in a fast-paced environment.

Nice to have

• Experience with AI chatbot technologies, CRM systems, or enterprise-level project management.
• Prior roles combining customer success and technical implementation ownership.
• Experience engaging with C-level stakeholders.

Culture & Benefits

• AI-native working culture focused on creativity, documentation, and scale.
• Opportunity to work with cutting-edge GenAI technology in a fast-growing product environment.
• Exposure to enterprise-level projects with major global brands.
• Focus on continuous learning and professional development.