Technical Support Engineer (SaaS)

TL;DR

Technical Support Engineer (SaaS): Providing expert technical guidance and support for enterprise clients using a cloud-based spend management platform with an accent on problem-solving and platform optimization. Focus on delivering high-quality customer experiences and leveraging deep technical knowledge to ensure platform success for global users.

Location: Must be based in Poland (Remote)

Company

hirify.global is a provider of a community-generated AI and industry-leading total spend management platform for businesses of all sizes.

What you will do

• Support enterprise customers utilizing the cloud-based platform.
• Provide expert guidance on best practices for platform configuration and usage.
• Collaborate within a dynamic global team to exceed customer expectations.
• Troubleshoot technical inquiries and assist in successful platform adoption.

Requirements

• Must be located in Poland
• Proven experience in a technical support or customer-facing engineering role.
• Strong technical acumen and analytical problem-solving skills.
• Proficiency in English.
• Ability to work within a collaborative, transparent global team environment.

Culture & Benefits

• Work in a collaborative and transparent environment.
• Exposure to cutting-edge AI technology in spend management.
• Opportunity for global impact through direct client support.
• Inclusive and equal opportunity workplace culture.