Technical Account Manager (German)

TL;DR

Technical Account Manager (GenAI): Guiding enterprise clients through the adoption of an AI Agent platform with an accent on technical integration, configuration, and consultative success management. Focus on designing API-based solutions, translating complex business requirements into technical implementations, and maximizing ROI through product expertise.

Location: Warsaw, Poland (Hybrid)

Company

A fast-growing product company building AI Agents that automate customer service interactions for leading global consumer brands.

What you will do

• Build and customize AI Agents to deliver personalized customer experiences.
• Translate business needs into technical solutions, including API integrations, scripts, and advanced platform configurations.
• Facilitate process mapping and guide enterprise customers from initial setup to long-term platform adoption.
• Collaborate with Account Directors to manage customer portfolios throughout the entire post-sale lifecycle.
• Advocate for customer needs by gathering feedback to influence future product roadmaps.
• Act as a technical advisor and subject matter expert for stakeholders and champions.

Requirements

• 5+ years in B2B customer-facing roles, with 3+ years in Technical Account Management or Solutions Consulting.
• Fluency in both English and German is mandatory.
• Hands-on technical proficiency with APIs (REST, GraphQL), prompt engineering, and scripting in JavaScript or Python.
• Proven ability to manage technical implementations and translate business requirements into actionable solutions.
• Experience working with mid-market or enterprise-level SaaS clients.
• Strong analytical and project management skills with a results-oriented mindset.

Nice to have

• Background in AI agents, chatbots, CRM, or customer service technologies.
• Experience engaging with C-level stakeholders on enterprise-level projects.
• Prior experience in roles combining customer success and implementation ownership.

Culture & Benefits

• AI-native working culture that leverages emerging tools for speed, creativity, and documentation.
• Opportunity to work on a mission-critical platform with high-impact global brands.
• Exposure to an evolving GenAI product landscape.
• Fast-paced environment focused on continuous learning and innovation.