Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS/Cybersecurity): Managing and growing a portfolio of mid-market customers to drive platform adoption, retention, and expansion with an accent on building trust-based relationships and delivering measurable ROI. Focus on proactive account health monitoring, identifying churn risks, and collaborating cross-functionally to influence product improvements.

Location: Hybrid, San Francisco, CA. Must be authorized to work in the US.

Salary: $120,000–$130,000 USD

Company

A cybersecurity SaaS company focused on building a culture of respect, collaboration, and practical problem-solving.

What you will do

• Manage a portfolio of mid-market customers throughout the entire lifecycle from onboarding to renewal.
• Monitor account health and proactively identify risks to mitigate churn.
• Drive product adoption through training, enablement, and implementation of best practices.
• Lead customer business reviews to highlight ROI and platform impact.
• Partner with Sales to identify and execute on expansion and upsell opportunities.
• Surface customer insights to guide internal product and operational improvements.

Requirements

• 2–5+ years of experience in Customer Success or Account Management in SaaS or cybersecurity.
• Must be authorized to work in the US; no visa sponsorship available.
• Strong experience navigating fast-moving, high-growth startup environments.
• Proven ability to manage multiple accounts and prioritize effectively.
• Proficiency in data-driven decision-making and account health tracking.
• Excellent communication skills for both technical and non-technical stakeholders.

Culture & Benefits

• Comprehensive benefits package.
• Equity participation in the company.
• Collaborative environment that values clarity and individual impact.
• Commitment to a supportive culture where employees are trusted to do meaningful work.