Program Director (AI)

Location: United States, Remote. Travel of up to 20% is required for executive engagements and key customer milestones.

Company

hirify.global provides a unified AI platform combining conversational AI agents, real-time human agent augmentation, and conversation intelligence for enterprise contact centers.

What you will do

• Own large-scale, multi-phase AI transformation programs for strategic enterprise customers, ensuring measurable outcomes across business units and geographies.
• Act as the senior point of contact and trusted advisor for C-suite and VP-level customer stakeholders.
• Lead matrixed teams across implementation management, solution architecture, conversation design, and customer engineering.
• Partner with Sales, Customer Success, Product, and Engineering to drive adoption, expansion, and long-term customer growth.
• Standardize delivery practices, governance models, and success frameworks while maintaining high-touch customer service.
• Represent customer needs to executive leadership and influence product direction, go-to-market strategy, and delivery innovation.

Requirements

• 12+ years of experience in enterprise customer delivery, professional services, or program management within SaaS, AI, or customer experience transformation.
• Proven experience leading large-scale software deployments for Fortune 500 customers with more than $5M in ARR.
• At least 3 years of experience managing or mentoring implementation or delivery teams.
• Expertise in executive engagement, enterprise governance, and change management for complex technology programs.
• Exceptional communication, executive presence, financial acumen, and ability to connect technical outcomes with business value and ROI.
• Ability to work with ambiguity and autonomy in a fast-paced, high-growth environment.

Nice to have

• Experience with contact center technology, conversational AI, or analytics platforms.

Culture & Benefits

• Medical, dental, and vision coverage for employees and families.
• Flexible paid time off and paid parental leave for all new parents.
• Retirement savings plan.
• Remote work setup budget and monthly wellness and communication stipend.
• In-office meals and commuter benefits for onsite employees.
• Base salary plus bonus and equity with location-based compensation.