Customer Strategy Director (AI)

Location: United States (Remote); East or Central US strongly preferred. Regular customer travel of 1–2 days per week is required, with most strategic accounts concentrated in the Eastern time zone.

Company

hirify.global provides a unified AI platform with conversational AI agents, real-time human-agent augmentation, and conversation intelligence for enterprise customer experiences.

What you will do

• Lead executive-level vision sessions and advise strategic enterprise customers on AI-driven contact center transformation.
• Lead business value discovery, stakeholder alignment, use-case scoping, and operational readiness planning.
• Guide change management, deployment planning, Center of Excellence models, and governance structures.
• Support pilot and Conversational Assessment design, goal-setting, and executive readouts.
• Partner with Sales on platform adoption, pricing strategy, deal structures, and professional services positioning.
• Represent the customer internally and build repeatable playbooks, frameworks, and executive assets.

Requirements

• Deep expertise in AI agents, including their technology, limitations, and competitive landscape.
• Contact center domain expertise gained through operations or enterprise-scale selling.
• Exceptional executive presence and storytelling skills for C-suite engagements.
• Strong product and technical fluency, including integration trade-offs, deployment architecture, and model behavior.
• Experience leading complex enterprise engagements with multiple stakeholders and long sales cycles.
• Comfort working as an individual contributor with a high-travel cadence; this is not a team management role.

Culture & Benefits

• People-first benefits package with medical, dental, and vision coverage.
• Flexible paid time off and paid parental leave for all new parents.
• Retirement savings plan and remote work setup budget.
• Monthly wellness and communication stipend.
• In-office meals and commuter benefits for onsite employees.
• Variable target compensation eligibility, with potential to exceed target earnings when goals are surpassed.