Customer Strategy Director (AI)

TL;DR

Customer Strategy Director (AI): Partnering with hirify.global's largest customers to deliver strategy and vision for the partnership with an accent on iterative deployment planning and communicating the expected value of the solution. Focus on influencing C-suite decisions and guiding enterprise-wide transformations using hirify.global’s AI solutions.

Location: Remote (United States)

Company

hirify.global is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center with AI.

What you will do

• Act as a strategic thought partner for enterprise customers, aligning hirify.global’s solutions to executive-level goals and contact center objectives.
• Lead customer engagements including business value discovery, stakeholder alignment, and use-case prioritization to unlock rapid time to value.
• Own the positioning and sale of hirify.global’s professional services by articulating the value of our delivery approach, domain expertise, and long-term partnership model.
• Build and present business cases and ROI models tailored to customer-specific goals (e.g., cost reduction, sales lift, compliance).
• Coach internal teams on customer-centric value messaging and success planning.

Requirements

• Proven experience in a strategic customer-facing role, preferably in a SaaS or technology-driven environment.
• Deep understanding of business value creation, change management, and/or consulting methodologies.
• General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business.
• Has extensive experience in large scale enterprise software implementations and complex use cases.
• Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
• Flexible PTO to take the time you need, when you need it.
• Paid parental leave for all new parents welcoming a new child.
• Retirement savings plan to help you plan for the future.
• Remote work setup budget to help you create a productive home office.
• Monthly wellness and communication stipend to keep you connected and balanced.