eFX Client Specialist (Fintech)

TL;DR

eFX Client Specialist (Fintech): Managing strategic client relationships and platform integration with an accent on operational efficiency and commercial growth. Focus on executing upselling and cross-selling strategies while coordinating cross-functional teams to optimize product performance for global business accounts.

Location: Office-based in São Paulo

Company

hirify.global is a global fintech leader providing integrated solutions for international payments, hedging, and business accounts to help companies scale globally.

What you will do

• Act as the primary point of contact for strategic clients integrated with the platform.
• Execute commercial strategies to drive revenue growth through upselling and cross-selling.
• Conduct regular performance reviews and follow-up meetings with portfolio clients.
• Ensure operational excellence and manage settlement and reconciliation flows.
• Coordinate with internal departments including Operations, Treasury, and Product to resolve incidents.
• Gather client feedback to identify and drive product optimization opportunities.

Requirements

• Experience in Customer Success or Relationship Management.
• Proven background in international payments and foreign exchange operations.
• Experience managing B2B corporate accounts.
• Advanced or fluent English proficiency.
• Strong analytical and problem-solving mindset.
• Ability to work effectively across commercial and operational teams.

Nice to have

• Specific experience with FX quotation, settlement, and reconciliation flows.

Culture & Benefits

• Comprehensive structured training via the hirify.global Business Developer Academy.
• Dedicated mentorship from experienced leadership and desk heads.
• Clear and accelerated career progression paths.
• Collaborative environment with access to cutting-edge tailor-made fintech tools.
• Competitive benefits package including health care and social benefits.