Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing post-sale implementations, technical onboarding, and high-impact escalations for enterprise clients with an accent on technical troubleshooting and API integration support. Focus on building trusted relationships with IT and security stakeholders while defining enterprise-grade support processes and workflows.

Location: Must be based in or able to commute to New York, NY (Hybrid)

Salary: $90,000 – $150,000 per year

Company

A well-funded Series A startup building a virtual cloak to restore consumer trust and privacy in online interactions.

What you will do

• Lead enterprise-level implementations, account setup, and user provisioning from deal close to successful deployment.
• Serve as the primary technical point of contact, guiding customers through API integrations, SSO, and dashboard workflows.
• Act as the escalation contact for high-impact technical issues, performing root-cause analysis in collaboration with Engineering.
• Translate complex technical findings into clear communications for security, IT, and executive stakeholders.
• Define and document enterprise onboarding workflows, SLAs, and cross-functional handoff processes.
• Identify recurring challenges to influence product roadmap and internal tooling improvements.

Requirements

• Deep experience in Customer Success, Solutions Engineering, or Technical Support for B2B/Enterprise SaaS.
• Strong technical troubleshooting capability with APIs, logs, and backend systems.
• Ability to communicate effectively with technical and executive stakeholders including security and IT teams.
• Comfort with ambiguity and ability to build processes from scratch in a startup environment.
• Must be able to work in a hybrid capacity from the New York office.

Nice to have

• Experience with security, privacy, or identity infrastructure.
• Familiarity with authentication flows like SSO, SAML, or OAuth.
• Experience in early-stage startups or acting as an early hire in a customer-facing role.

Culture & Benefits

• Comprehensive benefits including 401K, and top-tier Health, Dental, and Vision insurance.
• Flexible work arrangements and a home office stipend.
• Monthly health and meal stipends to support well-being and work-life balance.
• Unlimited professional development fund for conferences and learning.
• Office amenities including a gourmet cafe, cocktail bar, and snacks.