Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Providing high-quality technical assistance for an AI-powered CRM with an accent on troubleshooting product issues, APIs, and complex workflows. Focus on acting as a customer advocate, maintaining high CSAT standards, and improving internal documentation to drive successful customer outcomes.

Location: Must be based in or willing to relocate to California, Oregon, or Washington

Salary: $85,000 – $95,000 plus equity

Company

hirify.global is an AI-native CRM platform designed for ambitious go-to-market teams, backed by top investors like Google Ventures and Redpoint.

What you will do

• Deliver fast and technically sound support across email, chat, and video channels.
• Diagnose, document, and resolve technical product issues in coordination with Engineering.
• Represent the voice of the customer in cross-functional product discussions.
• Maintain and expand the Help Center, internal FAQs, and technical documentation.
• Provide consultative guidance to help customers optimize their workflows and automation.

Requirements

• Must be currently based in or willing to relocate to California, Oregon, or Washington.
• 2+ years of experience in a technical support or customer support role within a SaaS or high-growth environment.
• Strong technical capability, including experience troubleshooting APIs, AI tools, or CRM systems.
• Exceptional written and verbal communication skills.
• Highly organized with a proactive approach to operational excellence and problem-solving.

Nice to have

• Experience with Zapier, Intercom, or Linear.
• Previous experience providing live phone support or facilitating customer workshops.

Culture & Benefits

• Full-time position with a set schedule (Monday–Friday, 9:00am–6:00pm Pacific Time).
• Ownership-driven culture focused on curiosity and continuous learning.
• High-impact role in a well-funded, fast-paced startup environment.
• Opportunity to contribute to a team maintaining a 98% CSAT average.

Hiring process

• Initial talent and technical track record interviews.
• Technical take-home exercise and team panel interview.
• Executive interview and closing conversation with the CEO.