Customer Success Representative

TL;DR

Customer Success Representative (B2B Software): Managing client relationships and driving adoption of software solutions with an accent on onboarding, training, and identifying expansion opportunities. Focus on proactively addressing customer challenges, collaborating with cross-functional teams, and ensuring high levels of client satisfaction.

Location: Hybrid (Nottingham, UK). Role requires 40% office attendance in Nottingham.

Company

hirify.global is a global data and technology company powering opportunities for people and businesses, assisting with lending, fraud prevention, and financial goals.

What you will do

• Develop and maintain long-lasting relationships with key stakeholders in client organisations.
• Guide new clients through the onboarding process and deliver product training sessions.
• Provide ongoing support to resolve client issues and address concerns promptly.
• Conduct regular check-ins to monitor satisfaction and identify upselling or cross-selling opportunities.
• Maintain deep product knowledge to communicate value propositions effectively.
• Gather client feedback to drive internal product and service improvements.

Requirements

• Proven experience in customer success, account management, or sales within the B2B software industry.
• Proactive communication style with the ability to tailor engagement for internal and external audiences.
• Strong problem-solving skills with a focus on identifying and addressing customer challenges.
• Technical aptitude to quickly learn and master new software solutions and platforms.
• Demonstrated history of delivering exceptional customer service with a customer-centric approach.
• Ability to collaborate effectively across cross-functional teams.

Culture & Benefits

• Hybrid working model with 40% office presence.
• Competitive compensation package including uncapped commission.
• Comprehensive core benefits including pension, BUPA healthcare, and sharesave scheme.
• 25 days annual leave plus 8 bank holidays and 3 dedicated volunteering days.
• Strong focus on DEI, work-life balance, and continuous professional development.