Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Ensuring customers achieve desired outcomes with hirify.global's products/services with an accent on building and maintaining strong, long-lasting relationships. Focus on customer health, experience, engagement, adoption, retention, and expansion of the product.

Location: London, England, United Kingdom

Company

hirify.global is a fast-growing fintech company modernizing the entire payables operation.

What you will do

• Develop and maintain strong relationships with a portfolio of clients, assisting with adoption and expansion.
• Monitor customer accounts to identify areas of improvement and proactively address any issues.
• Uncover growth opportunities through upsells and cross-sells.
• Focus on net dollar retention and churn prevention.
• Collaborate with Sales, Solutions Consultants, Implementation, Support, Product, and Marketing to drive adoption.
• Provide mentorship and coaching to new and existing team members.

Requirements

• 2+ years of customer success or account management experience, preferably in the Fintech space.
• ERP experience, accounts payable, ChurnZero, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus.
• Strong understanding of the fintech industry and our products/services.
• Exceptional communication and interpersonal skills.
• Commercially savvy and highly organized with excellent oral and written communication skills.
• Ability to engage with all levels in an organization from the CEO, CFO, Accountant, etc.

Nice to have

• Previous Project Management role or skills.
• Knowledge of accounting processes.
• Ability to speak additional languages.

Culture & Benefits

• Collaborative culture with a focus on quality and capabilities.
• Competitive benefits and a flexible workplace.
• Career coaching and an environment where diverse individuals can thrive.
• Commitment to inclusive teams and an equitable Talent Acquisition process.