Customer Success Manager (HRTech)

TL;DR

Customer Success Manager (HRTech): Driving customer adoption, retention, and expansion for a compliance automation platform with an accent on the UK and Nordic markets. Focus on building long-term relationships with B2B SaaS clients, managing project lifecycles, and advocating for customer needs within the product team.

Location: Must be based in Europe (focus on UK and Nordics).

Company

hirify.global is a fast-growing HR tech startup that automates compliance and duty of care for business travel, remote work, and international assignments.

What you will do

• Guide customers through onboarding and nurture strong ongoing relationships as a trusted advisor.
• Drive retention, expansion, upselling, and cross-selling in partnership with sales and product teams.
• Manage multiple ongoing customer projects, ensuring timelines and business goals are met.
• Identify at-risk accounts and develop proactive strategies to mitigate churn.
• Provide regular product feedback and customer insights to internal leadership and product teams.
• Track key success metrics like NRR and satisfaction scores in HubSpot.

Requirements

• 2-3 years of experience as a Customer Success Manager in B2B SaaS.
• Experience with UK and/or Nordics market dynamics.
• Fluency in English is mandatory.
• Strong analytical skills and proficiency with HubSpot and Excel.
• Proven ability to manage projects independently in a fully remote environment.

Nice to have

• Fluency in Swedish, Danish, Norwegian, or Finnish.

Culture & Benefits

• Competitive salary and Virtual Stock Options (VSOPs).
• Monthly budget of €200 for co-working spaces or sports subscriptions.
• Remote-only environment with the ability to work from anywhere.
• Workation policy allowing for up to 183 days per year.
• Trust-based culture focused on results rather than hours worked.
• Opportunity to contribute to a rapidly scaling startup backed by top-tier VC investors.