Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Managing end-to-end program delivery for a portfolio of large enterprise clients with an accent on building strategic relationships and driving customer success initiatives. Focus on coordinating global efforts, aligning program objectives with reporting insights, and ensuring excellence in service delivery.

Location: Must be based in London, UK (Hybrid, 3 days per week in office)

Company

A global provider of world-class digital coaching solutions designed to help individuals and organizations grow, improve performance, and foster inclusivity.

What you will do

• Lead end-to-end program delivery for a portfolio of enterprise clients, serving as the primary point of contact post-sale.
• Build and maintain strong client relationships while partnering with internal cross-functional teams to drive program growth.
• Align client objectives with strategic reporting, business reviews, and engagement with internal tools.
• Oversee revenue planning, invoicing accuracy, and program financial tracking.
• Mentor team members and contribute to process improvements for enhanced service delivery.
• Coordinate with global teams when multiple managers support the same account.

Requirements

• 5+ years of experience in Customer Success or a related corporate field managing complex enterprise-level relationships.
• Proven ability to work in dynamic, high-growth environments while managing competing priorities.
• Strong problem-solving, critical thinking, and collaborative skills.
• Capability to influence and build alignment across functions without direct authority.
• Must be located in London or capable of commuting to the office 3 days per week.

Culture & Benefits

• Access to your own world-class professional coach and coaching for friends and family.
• Annual learning budget for professional and personal development.
• Weekly protected wellbeing hour for personal reflection or rest.
• Comprehensive regional benefits including health insurance and fitness reimbursement.
• Opportunities to participate in charity days and support impactful causes.