Customer Solutions Advisor (SaaS)

TL;DR

Customer Solutions Advisor (SaaS/AI): Supporting clients in the implementation and configuration of an innovative communication platform with an accent on technical onboarding and workflow optimization. Focus on bridging the gap between customer needs and product capabilities through expert platform knowledge and problem-solving.

Location: Must be based in Leeds (Office Based)

Salary: £35,000 - £40,000 per annum

Company

A well-funded, rapidly growing technology business that delivers an innovative SaaS platform designed to streamline customer communication and automate workflows.

What you will do

• Support discovery meetings, product demonstrations, and address technical customer queries.
• Lead customer onboarding processes and manage platform configuration.
• Translate complex customer workflows into tailored software solutions.
• Act as the primary technical contact throughout the customer lifecycle.
• Deliver training and ongoing support to drive platform adoption.
• Troubleshoot technical issues and collaborate with internal Product and Engineering teams.

Requirements

• Full UK driving licence and own transport required.
• Previous experience in Customer Success, Technical Support, or SaaS onboarding roles.
• Understanding of customer workflows and process mapping.
• Basic knowledge of REST APIs and API keys.
• Confidence using Excel and CSV data for setup and troubleshooting.
• Excellent communication and relationship-building skills.

Culture & Benefits

• 30 days holiday rising to 35 days per year.
• Bank holidays plus additional work anniversary day off.
• Wellbeing support services.
• Bright Exchange discounts and regular team socials.
• Strong focus on professional development and long-term career growth.