Service Manager (Rail)

TL;DR

Service Manager (Rail): Responsible for successful service delivery and managing service margin for a UK rail ticket retailing service with an accent on rail processes, systems, and data. Focus on developing client relationships, monitoring contractual SLAs, and identifying process improvements to ensure service level adherence.

Location: Hybrid (Chester, Dalgety Bay, London, Nottingham, Wolverhampton, UK) and Remote (UK)

Company

hirify.global is a payments technology company shaping how the world pays and gets paid.

What you will do

• Develop client relationships to promote hirify.global and its products.
• Act as a point of contact for all customer queries and escalations.
• Monitor calls to ensure all contractual SLAs are met and liaise with internal teams to achieve them.
• Perform trending to identify potential issues and manage regular service calls with the customer.
• Identify and implement process improvements in collaboration with Service Line Managers.

Requirements

• 5+ years of experience as a Service Manager in the information technology sector managing multiple projects simultaneously.
• Strong financial and analytical skills.
• Excellent written, verbal, and client-facing presentation skills.
• Ability to perform well under pressure and adhere to deadlines.
• Results-oriented with a hands-on mentality.
• Understanding of the UK Rail Industry.

Culture & Benefits

• Be part of a company recognized as a top 1% sustainable company.
• Work with inspiring colleagues and be empowered to learn and grow.
• Enjoy 25 days holiday + bank holidays.
• Have employee private medical cover and access to a virtual GP service.
• Access discounts and cash backs on shopping.
• Benefit from income protection and life assurance.
• Have pension with company matching contributions up to 10%.