Smb Success Account Manager

TL;DR

Smb Success Account Manager: Managing a portfolio of SMB clients, focusing on upselling, cross-selling, and contract renegotiations. Focus on improving client experience and collaborating with different areas of hirify.global to drive business results.

Location: São Paulo (Hybrid)

Company

hirify.global is revolutionizing workplace wellness by connecting employees worldwide to partners for fitness, mindfulness, therapy, nutrition, and sleep.

What you will do

• Develop a sales plan for each named client, identifying expansion opportunities.
• Ensure contract renewals, expansions, and negotiate contracts annually.
• Partner with client's HR and decision-makers to connect their C-level to hirify.global execs.
• Provide product feedback to product management.
• Inspire and empower others by caring for your own wellbeing and your colleagues.

Requirements

• Solid experience in a client-facing position leading large and complex client relationships, cross-selling and upselling in an existing portfolio.
• Strong leadership skills and ability to collaborate with cross-functional teams.
• Ability to operate independently and leverage lane management as needed.
• Strong attention to detail and ability to manage multiple clients/projects concurrently.
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment.
• Highly proficient in both Portuguese and English.

Culture & Benefits

• Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources.
• Complete emotional wellbeing program with individual therapy sessions and on-demand content.
• Health, dental, and life insurance.
• Flexible work options with hybrid and remote possibilities.
• Flexible schedule to align with time zones, team needs, and personal routines.
• Paid time off, including vacations, additional days off, and a birthday holiday.