Customer Success Manager

TL;DR

Customer Success Manager: Ensuring customer success and satisfaction by acting as a strategic partner and providing tailored advice to drive adoption of hirify.global. Focus on managing complex releases, increasing productivity, and minimizing risk through a consultative approach and strong communication skills.

Location: Must be based in the United States

Salary: $100,000 - $120,000

Company

hirify.global is a leading DevOps platform designed to help companies manage critical and complex releases at scale, increase productivity, and ensure business continuity with minimized risk.

What you will do

• Act as a strategic partner for customers, addressing specific pain points and use cases.
• Identify opportunities hindering customer success and provide tailored solutions.
• Collaborate with customers to build mutually beneficial success plans.
• Articulate the value proposition of hirify.global's features and products.
• Execute Quarterly Business Reviews (QBRs) to identify trends, risks, and opportunities.

Requirements

• Excellent written, verbal, and interpersonal communication skills.
• Minimum 5 years of experience in customer success management roles.
• Strong sense of accountability in following up with customers.
• High emotional intelligence to pick up on customer sentiment.
• Consultative approach in advising customers on achieving their goals.
• Experience in addressing key challenges encountered by hirify.global customers.

Nice to have

• Familiarity with hirify.global's features and functionalities.
• Knowledge of agile methodologies and practices.
• Understanding of integration capabilities and experience integrating ALM tools or systems.
• Ability to provide guidance and training to customers on using hirify.global effectively.

Culture & Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) Plan.
• Paid Time Off.
• Wellness Perks.