Customer Success Manager

TL;DR

Customer Success Manager (Software): Driving post-sales adoption and strategic value for enterprise customers with an accent on product implementation and complex technical escalation management. Focus on fostering long-term relationships, ensuring retention, and identifying expansion opportunities within the hirify.global software ecosystem.

Location: Must be based in or near Raleigh, NC (Hybrid). No relocation support provided.

Salary: $96,400 – $119,082 (plus commission)

Company

hirify.global is a global provider of software that empowers businesses to develop, deploy, and manage AI-powered applications.

What you will do

• Act as a trusted advisor to strategic enterprise customers, guiding them through onboarding and adoption.
• Manage complex escalations by coordinating internal engineering and services teams.
• Identify upsell and cross-sell opportunities to drive revenue and maximize renewal rates.
• Conduct quarterly account reviews to assess product health, usage, and future business goals.
• Facilitate demos and workshops to educate clients on product capabilities and best practices.
• Maintain detailed customer records and feedback in CRM systems to influence product improvements.

Requirements

• Must be local to Raleigh, NC and able to work in a hybrid capacity.
• Proven experience in a client-facing role such as customer success, sales, or account management.
• Strong background in database and data platform technologies including relational databases and metadata.
• Excellent communication and presentation skills suitable for interacting with technical architects and senior executives.
• Demonstrated ability to manage cross-functional projects and complex problem-solving in a fast-paced environment.
• Proficiency with CRM tools, preferably Salesforce.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plus disability and life benefits.
• Financial security through a 401(k) retirement plan and Employee Stock Purchase Program (ESPP).
• Flexible paid vacation, birthday leave, and company holidays.
• Parental leave and comprehensive well-being and employee assistance programs.
• Tuition reimbursement and professional development opportunities.