Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving customer retention and growth by ensuring customers are engaged and leveraging the full value of the hirify.global solution with an accent on issue tracking, data analysis, and meeting management. Focus on collaborating with account management to drive successful renewals and improve customer success approaches.

Location: Denver, Colorado; San Francisco, California; Nashville, Tennessee; Santiago, Chile. Individuals are expected to work from the office 3 days a week. A relocation stipend may be available for those willing to relocate to a hirify.global hub location.

Salary: $106,000 - $125,000 USD (San Francisco, CA) or $90,000 - $106,000 USD (Denver, CO)

Company

hirify.global is building the data platform to power safe and fair decisions.

What you will do

• Support tactical account responsibilities, including issue tracking, data analysis, and meeting coordination.
• Develop a comprehensive understanding of clients to contribute to strategic initiatives.
• Collaborate with Account Management to drive successful renewals and improve customer success approaches.
• Be the voice of the customer and partner with cross-functional teams to provide visibility on customer issues and feedback.
• Oversee multiple customer projects throughout their lifecycle, including expansions, implementations, integrations, and enhancements.

Requirements

• 1-3 years of client-facing customer success, sales, account management, or customer service experience.
• General knowledge of software applications such as Salesforce and Google Apps.
• Strong customer focus and excellent written and verbal communication skills.
• Acute attention to detail to track high-volume tactical program elements across multiple customers.
• Flexible and able to manage multiple priorities and projects in a fast-paced environment.
• An A-player mindset with a strong bias for action.

Nice to have

• Experience in the SaaS or Human Resources space.

Culture & Benefits

• Fast-paced and collaborative environment with learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy and monthly wellness stipend.
• In-office perks include lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.