Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Shaping the future of customer success by defining and implementing strategies for customer adoption, retention, and expansion with an accent on technical onboardings, training, and tailored success plans. Focus on resolving technical challenges, driving continuous improvement, and maximizing the value of hirify.global for customers.

Location: Must be based in San Francisco, CA

Salary: $120,000 to $143,000 USD per year

Company

hirify.global is the world’s leading tool for meeting transcription, summarization, and collaboration, using artificial intelligence to generate real-time automated meeting notes and insights.

What you will do

• Lead proactive engagements with customers, conduct technical onboardings, training, demos, webinars, tailored success plans, and QBR’s.
• Contribute to the creation and refinement of internal tools, processes, documentation, playbooks, and collateral to improve customer success operations.
• Act as a technical advisor to customers, providing proactive and reactive support to resolve any technical challenges.
• Work closely with Product, Engineering and Support teams to resolve customer issues efficiently and effectively.
• Share valuable insights with Sales, Growth, and Product teams based on your interactions with customers, driving continuous improvement across the company.
• Guide customers in adopting new products, helping them achieve long-term success and maximize the value of hirify.global.

Requirements

• BA/BS degree or equivalent practical experience.
• 3+ years in Customer Success or Account Management.
• 2+ years in a quota carrying role with proven success.
• Strong technical background.
• Impeccable oral and written communication skills with the ability to articulate complex information to both technical and non-technical audiences.
• Experience using Salesforce is required.

Nice to have

• Familiarity with customer success engagement tools such as Vitaly, Catalyst, Gainsight or Outreach.oi.

Culture & Benefits

• Committed to building an inclusive and accessible workplace.
• Provide reasonable accommodations for qualified applicants throughout the hiring process.