Care Advisor

TL;DR

Care Advisor: Ensuring a seamless member experience by managing backend operations and serving as the main point of contact for Ezra members throughout their journey with an accent on executing detailed tasks and orchestrating complex workflows. Focus on proactively identifying bottlenecks, implementing solutions, and contributing to product development through frontline insights.

Location: Remote; we are specifically looking for candidates to work in the MST, PST, or CST time zones only.

Salary: $65,000 – $85,000 per year.

Company

hirify.global's mission is to detect cancer early for everyone in the world through AI-powered MRI screens.

What you will do

• Execute and manage backend operational tasks to move members through the Ezra process efficiently.
• Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly.
• Serve as the main point of contact for Ezra members, addressing any difficulties throughout their journey.
• Proactively contact members to secure any missing medical information before their scan appointment.
• Act as the liaison for any site issues that arise, facilitating quick and effective resolution.
• Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations.

Requirements

• 1-5 years in a customer service and operations role.
• Bachelor’s or Higher.
• Operational Excellence: Strong process management and execution skills.
• Service Excellence: Excellent customer service and communication skills.
• Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers.
• Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities.
• Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies and propose solutions.
• Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes.

Nice to have

• Familiarity with a medical environment.

Culture & Benefits

• Comprehensive health, dental, and vision plans for you and your family.
• Flexible work environment.
• Team off-sites and wellness initiatives.
• Competitive vacation policy.
• A culture that emphasizes continuous learning and personal growth.