Functional Analyst (CRM)

TL;DR

Functional Analyst (CRM): Taking ownership of CRM projects and driving functional analysis to ensure solutions meet business needs across sales, marketing, and customer service with an accent on process optimization and requirement gathering. Focus on translating complex business needs into functional specifications and user stories while collaborating with cross-functional teams in an Agile environment.

Location: Must be based in Brussels

Company

hirify.global is an independent technology consulting firm providing solutions across information systems, digital, telecom, life sciences, and engineering to a global client base.

What you will do

• Lead the gathering, analysis, and documentation of business and functional requirements for CRM systems.
• Translate complex business needs into functional specifications, user stories, and process flows.
• Collaborate with stakeholders to optimize customer journeys and CRM-related processes.
• Support configuration, testing, and user acceptance testing (UAT) of CRM solutions.
• Drive workshops and design sessions with cross-functional teams.
• Mentor junior analysts and contribute to internal knowledge sharing.

Requirements

• 5–8 years of experience in business or functional analysis roles.
• Strong experience with Salesforce or equivalent CRM solutions.
• Proven ability to write functional specifications and user stories.
• Fluent in English mandatory and either French or Dutch (written and spoken).
• Experience working in Agile/Scrum frameworks.
• Bachelor’s or Master’s degree in Business, Information Systems, or Engineering.

Culture & Benefits

• Career progression toward architecture, management, or expert roles.
• Access to advanced technical training and professional certifications.
• Multicultural and international work environment.
• Entrepreneurial culture that encourages initiative and innovation.
• Supportive management structure focused on professional development.

Hiring process

• Brief introductory call to discuss motivations and fit.
• Average of 3 interviews with the line manager and team members.
• Case study or technical assessment depending on the specific project requirements.