Business Analyst (Retail)

TL;DR

Business Analyst (Retail): Managing customer requirements and solution design for POS and Self-Checkout systems with an accent on stakeholder management and agile project delivery. Focus on bridging technical and business needs to ensure successful deployment and high customer satisfaction within the Benelux region.

Location: Must be based in the Brussels area or Benelux region (Hybrid/Remote).

Company

hirify.global is a global leader in unified commerce, providing platform-powered technology and services for the retail and restaurant industries.

What you will do

• Gather and document customer requirements for POS and Self-Checkout systems.
• Draft epics and user stories with clear acceptance criteria for stakeholders.
• Lead solution design sessions and facilitate workshops to evaluate technical paths.
• Collaborate with development and QA teams to ensure end-to-end project delivery.
• Analyze defects and provide diagnostic support throughout the software lifecycle.
• Manage client relationships and conduct regular progress showcases.

Requirements

• Native proficiency in Flemish and French required.
• Fluent English (C1) required.
• Minimum 5+ years of experience in a Business Analyst role.
• Strong technical IT background with experience in software lifecycles.
• Experience working in an agile project environment.
• Must be based in the Brussels area or Benelux region.

Nice to have

• Experience with issue management tools such as Jira.
• Experience working with cloud platforms including Azure and GCP.

Culture & Benefits

• Global inclusive work environment.
• Opportunity to work on large-scale, customer-facing retail projects.
• Collaboration across multicultural and global teams.
• Commitment to professional growth and innovation.