Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing client relationships and driving retention for small-to-medium restaurant partners using our loyalty and payments platform with an accent on post-sales support, process standardization, and revenue growth. Focus on analyzing partner KPIs, training staff on new features, and proactively resolving operational challenges to ensure platform adoption.

Location: Must live local to San Francisco; role is Hybrid.

Salary: $80,000 - $130,000 OTE USD (excluding equity).

Company

hirify.global is a loyalty and payments platform revolutionizing the restaurant industry by creating meaningful connections between top-tier restaurants and their customers.

What you will do

• Standardize best practices and processes within the restaurant success function.
• Manage day-to-day relationships with restaurant partners to troubleshoot issues and drive platform usage.
• Track restaurant KPIs and OKRs to identify opportunities for growth and retention.
• Conduct hands-on training for restaurant staff on platform features and product updates.
• Maintain proactive communication via email, phone, and in-person meetings.
• Analyze adoption trends to drive long-term partner success.

Requirements

• 2+ years of experience in customer-facing Account Management roles, preferably in technology.
• Experience in restaurant, hospitality, or disruptive tech industries.
• Proven ability to solve problems quickly and build strong partner rapport.
• Must be local to San Francisco, as this role involves field work.
• Strong organizational and detail-oriented skills.

Nice to have

• Deep passion for the local restaurant scene and F&B culture.
• Strong interest in scaling game-changing loyalty products.
• High level of optimism and adaptability in a fast-paced startup environment.

Culture & Benefits

• Competitive compensation package including equity (stock options).
• Standard benefits: medical, dental, vision, and 401(k).
• Flexible time off policy.
• Collaborative environment focused on high-performance and growth.