Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing and growing relationships with key US/EU merchants, driving merchant retention, satisfaction, and revenue growth with an accent on strategic client engagement. Focus on scaling the US Account Management function and representing the voice of the customer internally.

Location: Preference to candidates who can work in a hybrid setting in NYC, but open to strong remote candidates.

Company

hirify.global is building the universal payment layer to unify all currencies—fiat and crypto—so businesses and consumers can transact seamlessly.

What you will do

• Own and drive expansion, retention, and long-term success for a portfolio of existing key merchant accounts.
• Execute on strategic account planning, QBRs (Quarterly Business Reviews), and client-facing product training.
• Partner cross-functionally with Sales and Product teams to achieve product adoption and client-led feature requests.
• Build, improve, or maintain CRM systems, client health metrics, and standardized reporting workflows.
• Track and report on merchant churn rate, revenue growth and retention, client satisfaction, and adoption of new hirify.global features.
• Support representing the voice of the customer internally and identifying cross/upsell opportunities.

Requirements

• 3+ years of experience in Account Management, Customer Success, or a similar client-facing role, preferably within Payments/FinTech.
• Experience working in scale-up and high-growth environments, and growing strategic client relationships to drive revenue.
• Comfortable working cross-functionally with global Sales, Product, Tech, Risk/Compliance teams.
• Ability to manage multiple high-priority merchant accounts, internal stakeholders (executive level down), and complex client issues effectively.
• Clear communication and collaboration skills.
• A proactive, results-oriented, and excellent problem-solving mindset.

Nice to have

• Experience with crypto, cross-border, or multi-currency payment products.
• Familiarity with client health scoring tools, and/or BI/reporting dashboards.
• Background supporting SE/FDEs in technical integrations.

Culture & Benefits

• Fast-paced and dynamic environment that moves quickly and adapts to change.
• Builder’s mindset that values ownership and initiative.
• Collaborative and transparent work environment across teams.
• Continuous learning and growth together as a company.
• Benefit from 21 days of paid time off, supporting work-life balance and long-term sustainability.
• Access a comprehensive and flexible benefits program, including an annual medical allowance, productivity stipend, and wellness subsidy.