CRM Business Analyst (Salesforce)

TL;DR

CRM Business Analyst (Salesforce): Bridging business requirements with technical CRM solutions for digital transformation projects with an accent on process analysis, stakeholder communication, and Agile delivery. Focus on translating business needs into functional specifications, facilitating UAT, and optimizing customer-centric workflows within complex enterprise environments.

Location: Must be eligible for the VIE program and able to relocate to Brussels, Belgium

Company

hirify.global is an independent technology consulting firm providing expert solutions to over 1000 clients across 60 countries.

What you will do

• Formalize business and functional requirements for CRM-related processes.
• Act as the primary interface between business stakeholders and technical development teams.
• Translate requirements into detailed functional specifications and user stories.
• Participate in the full lifecycle of CRM project delivery including testing and UAT.
• Contribute to the optimization of customer journeys, sales, and service operations.
• Actively engage in Agile/Scrum ceremonies to ensure project alignment and documentation accuracy.

Requirements

• Master’s degree in Business, Information Systems, or Engineering required.
• Must be eligible for the VIE program and willing to relocate to Brussels.
• Fluent English and French (written and spoken) required.
• Initial experience with Salesforce or equivalent CRM solutions (Dynamics, HubSpot, Zoho).
• Understanding of functional analysis and Agile/Scrum methodologies.
• Strong communication and stakeholder management skills.

Culture & Benefits

• Multicultural work environment with teams spread across 60+ countries.
• Clear, personalized career path with progression toward architecture or management roles.
• Access to extensive technical training, certifications, and senior expert mentorship.
• Collaborative culture that encourages internal innovation and entrepreneurial initiatives.

Hiring process

• Brief virtual or phone introductory conversation.
• Approximately 3 interview rounds with team members and management.
• Potential technical assessment, role play, or case study.