Customer Marketing Manager (AI)

TL;DR

Customer Marketing Manager (AI): Owning and scaling customer advocacy programs to drive GTM strategy for an AI healthcare platform with an accent on evidence-based storytelling and cross-functional collaboration. Focus on building and managing a comprehensive library of customer success assets, references, and insights to accelerate market credibility and expansion.

Location: Remote-friendly (US-based) with HQ in San Francisco

Salary: $150,000–$205,000 USD

Company

hirify.global builds AI-powered clinical documentation and workflow support systems to restore humanity to healthcare and reduce administrative burdens for providers.

What you will do

• Build and scale customer advocacy programs, including case studies, testimonials, and speaking engagements.
• Maintain a centralized, searchable customer evidence library for use across Sales, Product, and Marketing teams.
• Partner cross-functionally to align customer evidence with broader product positioning and GTM priorities.
• Support advisory councils and community programs to synthesize actionable insights.
• Equip Sales and Growth teams with specific proof points and peer stories for expansion motions.

Requirements

• 4-7+ years of experience in customer marketing, advocacy, or related B2B SaaS roles.
• Strong background in building and scaling advocacy programs or customer evidence engines.
• Exceptional storytelling and writing skills with the ability to translate complex clinical outcomes for various audiences.
• Proven ability to drive collaboration across Sales, Product, and Marketing teams.
• Strong project management instincts for managing concurrent workstreams.
• Comfortable engaging directly with healthcare executives and clinicians.

Nice to have

• Experience in healthcare, health IT, or clinical AI.
• Familiarity with health system buying dynamics.
• Proficiency with tools such as Asana, Notion, Hubspot, and Slack.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents.
• 401(k) plan with a 3% company match.
• Remote-friendly culture with full equipment provisioning.
• Generous equity grants and competitive compensation.
• Flexible time off with no annual cap plus holiday shutdowns.
• Annual company-wide and team off-sites covering all travel and lodging expenses.