Customer Marketing Manager (AI)

TL;DR

Customer Marketing Manager (AI): Driving growth through customer advocacy, storytelling, and community engagement for a leading AI observability platform with an accent on technical content and cross-functional collaboration. Focus on building high-impact case studies, managing reference programs, and executing campaigns that convert enterprise users into community champions.

Location: Must be based in or able to commute to the San Francisco office (Hybrid)

Salary: $140,000–$175,000

Company

hirify.global is a Series C-funded startup building the leading observability and evaluation platform for AI engineering teams, serving Fortune 500 enterprises.

What you will do

• Produce high-impact customer-driven content including video case studies, written stories, and social proof.
• Own and scale the end-to-end customer reference program to support sales pipeline and advocacy.
• Manage customer speakers for events, webinars, and developer workshops.
• Build and lead Customer Advisory Boards to create feedback loops between customers and product teams.
• Develop campaigns to drive product adoption, engagement, and expansion opportunities.
• Translate technical wins into compelling narratives for both AI engineers and executive buyers.

Requirements

• 5+ years of experience in customer marketing, product marketing, or related fields in AI/ML, developer tools, or data infrastructure.
• Proven ability to identify and translate complex technical customer wins into effective marketing content.
• Strong experience running customer advocacy, reference, or advisory programs.
• Excellent written communication skills with the ability to bridge the gap between technical and business audiences.
• Experience managing webinars, roundtables, and speaker relations.
• Hands-on experience using AI tools in daily workflows to improve creativity and productivity.

Nice to have

• Background in AI/ML, LLMs, or data infrastructure.
• Experience with developer communities or open-source ecosystems.
• Proficiency with CRM and marketing automation tools like Salesforce or HubSpot.

Culture & Benefits

• Opportunity to define a new category in AI observability at a rapidly growing company.
• Direct impact on revenue and product strategy.
• Work alongside experts in AI infrastructure.
• Competitive compensation including salary, equity, and comprehensive benefits.
• Hybrid work model fostering collaboration in the San Francisco headquarters.