Contingent Workforce Operations Manager

TL;DR

Contingent Workforce Operations Manager (HR Operations): Overseeing daily operations and governance of the Managed Service Provider (MSP) model to ensure effective delivery and compliance of the contingent workforce program. Focus on performance monitoring, process optimization across global regions, and stakeholder management to drive efficiency and risk mitigation in a matrix organization.

Location: Must be based in Europe

Company

hirify.global is a global food processing and packaging solutions company committed to making food safe and available everywhere.

What you will do

• Act as the primary operational contact for Managed Service Providers (MSPs), ensuring delivery against SLAs and KPIs.
• Lead routine governance meetings, operational reviews, and performance discussions with MSPs.
• Monitor and validate performance metrics, dashboards, and operational insights to drive continuous improvement.
• Oversee end-to-end contingent worker processes, including request, onboarding, management, and offboarding.
• Identify process bottlenecks and implement enhancements to streamline sourcing and reduce complexity.
• Provide guidance and operational support to business stakeholders regarding MSP workflows and workforce standards.

Requirements

• Bachelor degree or equivalent in a relevant field.
• Minimum of 8 years of experience managing MSPs, vendor management systems, or outsourced staffing programs.
• Solid understanding of contingent workforce models and supplier ecosystems.
• Strong background in workforce compliance, regulatory environments, and procurement principles.
• Fluent in English with excellent communication and drafting skills.
• Must be based in Europe.

Nice to have

• Experience in change management and transformation initiatives.
• Expertise in rate card management and cost visibility analytics.

Culture & Benefits

• Flexible working arrangements in a truly global, multicultural environment.
• Commitment to diversity, equity, and inclusion in the workplace.
• Market-competitive compensation and comprehensive benefits package.
• Opportunities for professional development and training within a pioneering innovation culture.