SDR Team Lead (SaaS)

TL;DR

SDR Team Lead (SaaS): Lead and coach a high-performing inbound SDR team in Toronto, driving SQO attainment, qualification standards, and seamless pipeline handoffs to Account Executives with an accent on player-coach responsibilities and performance metrics. Focus on running 1:1s, call reviews, onboarding new hires, and collaborating on process improvements using MEDDPICC framework.

Location: Toronto, Hybrid (4 days in-office at 26 Wellington Street East, ON M5E 1S)

Company

AI-powered business communication platform for sales and support teams, backed by $28M Series B investment, serving 4,000+ customers worldwide including Deel, Nokia, and Rakuten.

What you will do

• Lead, coach, and develop a team of up to 10 inbound SDRs, driving individual and collective SQO attainment
• Carry a personal SQO quota while maintaining high qualification standards
• Run regular 1:1s, call reviews, and pipeline debriefs to identify coaching opportunities
• Partner with Account Executives for smooth handoffs and feedback on lead quality
• Own onboarding and ramp plans for new SDR hires
• Champion MEDDPICC qualification framework and track key metrics in HubSpot

Requirements

• 3+ years in B2B SaaS SDR or sales role, including 1+ year managing quota-carrying reps
• Player-coach mindset: comfortable carrying quota while coaching others
• Data fluency in CRM (HubSpot a plus) to diagnose performance
• Clear, direct, empathetic communication with reps and stakeholders
• Resilience and accountability in fast-paced environment

Culture & Benefits

• Unlimited Paid Time Off, Volunteering Days, Recharge Fridays quarterly
• Fitness Allowance, Private Healthcare, Home office budget, MacBook
• 1:1 Coaching, Leaders Academy, Learning budget
• Referral bonuses, Virtual & physical team buildings, Company merchandise
• Global team across Europe, US, Asia

Hiring process

• Initial Chat with Talent Acquisition
• Role Deep Dive with SDR Manager
• Case Study Presentation
• Culture Bar Raiser Call